1 reviews | Active since Jun 2018
Still waiting for Cheque card to be delivered
I ordered my FNB cheque card on 21.05.2018 and i still do not have my card on 07.06.2018. I do not even know if it is at the branch! The call centre is absolutely useless and cannot give me an answer and i have been told that i cannot call the branch directly either. it was meant to be delivered to Mall of Africa! I need my damn card ASAP and someone better get back to me! The call centre constantly transfers me and being an idiotic bank, the voice prompt asks you for the last 6 digits of your card! how the hell would i have the last 6 digits when i dont even have a card. This is absolutely disgusting service from FNB. i expect to get a phone call ASAP from someone at this ban****!
Good Day Avashnee Sukhnandan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Avashnee Sukhnandan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***