STILL WAITING FOR ANSWERS AFTER SEVERAL MONTHS

I bought my daughter an ipad for her birthday 2 years ago. I took out insurance on the ipad. The ipad got ****** several months ago. When i called up the relevant department, they said i could not claim as i did not have insurance on the ipad....THEY HAD TAKEN IT UPON THEMSELVES TO CANCEL THE INSURANCE WITHOUT CONSULTING ME!! They said that i had cancelled it...when I asked for the documents of cancellation (I did not cancel it) they said they would forward it to me...... I am still waiting for almost 7 months now. NO IPAD OR ANSWERS... I am fed up with the lack of customer service!!!!!