Still waiting for an explanation from FNB why my bank account was frozen and then unfrozen 3 days later???

FNB ***** Department,

I am still waiting for you to explain to me why you decided to freeze my bank account on the 23rd of May 2025 on a Friday afternoon while I was almost 2,000 km away from home?

You left me without a cent of money or feedback for 3 days, while I was stuck in Cape Town. You let my Wesbank debit order bounce, yet you took your monthly account fee. The reply I received from Hilda at your ***** Department on the 26th of May 2025, to say that the "holds have been released from the account and sorry for the inconvenience" is not adequate to substantiate the action you took against me FNB! I need you to explain to me why you did this and what your motives were and what action will be taken against the person that made this reckless decision? Where is the evidence to substantiate your claim of ***** on my account? I will get answers and I will take this matter to the Banking Ombudsman if you keep on dodging my question FNB! What you did is inhumane and I think South Africans should be made aware how you treat your long standing customers. I am appalled at the sheer level of incompetence and cruelty on display here. Explain yourselves FNB!