Still Waiting for an adequate response

C'mon FNB, I received a call from Millicent she sent me the documents that I needed to sign and I resent them. I was assured that once the documentation is received the account would be reactivated. I was happy with her professionalism and was just glad that I would not have to interact with your bank again, lo and behold, I log onto the FNB app and my business account profile has disappeared, I logged onto online banking and the profile is missing from there too.
You have got to be kidding me, right. Are you guys serious or you just enjoy wallowing in a ces****l of putrid service?