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b.henery b.henery

1 reviews | Active since Aug 2016

20 Feb 2017, 09:43

Still waiting for a transaction to clear.

<p>On the 16th of February I made an online card payment to Comair for a return trip to Cape Town - flight down on the 31st of March, return the 2nd of April.</p> <p> </p> <p>Somehow the return date was changed to the 2nd of July after I had made the payment.</p> <p> </p> <p>FNB calls me to query if the payments are ********** to which i reply 'NO'.</p> <p> </p> <p>Quickly phone Comair, they advise that they will refund the return ticket for me to rebook - will take 24 to 48 hours.</p> <p> </p> <p>As of this morning, the payments are still pending on FNB's side and no refund has been made from Comairs side.</p> <p> </p> <p>I still need to rebook my return flight and tickets are selling out on the Sunday.</p> <p> </p> <p>I phone FNB looking for a resolution, they tell me its Comairs fault, I phone Comair, they tell me its FNB's fault.</p> <p> </p> <p>Money is out of my account and the tickets are selling out, and I need to be back at work on Monday Am.</p> <p> </p> <p>Great service from my so called trusted bank, thanks Comair for making a simple trip to Cape Town for a family members wedding nothing short of stressful and outright frustrating.</p> <p> </p> <p>Maybe I should change banks and not use Comair ever again?</p> <p> </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2017, 11:19
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

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b.henery b.henery's update20 Feb 2017, 11:28
Reviewer Update

Good day Daffine Govender.

Whilst your investigations are being done.

I am sitting without a feasible return date for the weekend in question.

I am sitting without the money paid.

I am losing possible dates for my return flight on the Sunday thus meaning I may need to cancel my trip to Cape Town meaning I miss the wedding of my family member.

Regards.

Brandon.

FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2017, 13:06
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)