Still waiting for a response...

How long does it take you to respond to a query. i spoke to one of your consultants last week after Andrienne Johaar emailed me about my query. I was assured that I will be kept up to date via email. This was written in the email i received as well as by the consultant who called me. So far, no response. I tried calling you guys, messaging you through Facebook to no avail. I have received no response whatsoever. Im kind of getting fed up with having to struggle with this bank like this. No one has time to babysit their bank, to assure that they do their jobs.