1 reviews | Active since Jan 2015
Still waiting for a proceed for more than 3 weeks
I app**** for a home loan and was approved. We are now at the final stage of registering the bond but are waiting for this pathetic bank to give a proceed. Their turnaround time is 5-7 working days but we are now at more than 3 weeks. The *********** call centre agent, Samantha Loder, didn't seem to know anything and was the most unhelpful person I dealt with at FNB. I am so very dissappointed in the service I have received from FNB.
Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation, we are unable to log a formal complaint on your behalf as you are not prepared to provide us with your id number or account number.
For further assistance please contact Home Loans help desk on ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation, we are unable to log a formal complaint on your behalf as you are not prepared to provide us with your id number or account number.
For further assistance please contact Home Loans help desk on ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)