Still waiting for a call back
<p>I have been trying to upgrade my account saving account to a cheque from the banking app but every time I get to the last step it says the service is currently unavailable. I cannot access services such as temporary loans or any other services for cheque accounts but when I check online it says the account is a cheque account but I am still given the option to upgrade it. I requested a call back but to date no one has called me back.</p>
Good day Ms. lerato-mohlabi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lerato-mohlabi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***