still waiting Fnb to resolve my complaint

Hi FNB I am still waiting for someone to call me to assist in resolving my complaint which I received a ref number for 2 days ago? ____________________________ Fnb monthly & service fees deducted twice off account Report Fnb monthly & service fees deducted twice off account Good day Fnb

I noticed on my cheque account that I paid my month fee and the other service fees on the 16Mar18 as per normal however I see on the 01Apr18 I have been charged monthly fees and services fees again which seems to be an error from Fnb side as I should only pay my monthly fee and service fee on the 16thApr17 please clarify and clear up this issue immediately as I'm not very impressed by Fnb taking my money that they are not rightfully entitled too.

We as clients entrust our money to you to look after in your bank and we inturn pay for this and to make errors like this makes one question how safe is our money placed in the hands of FNB?

I trust you will resolve this issue promptly.

Thank you John

Official business reply Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Ref: ********** NF

Regards,

Client Experience Team

Email address: **********

Tel number: **********

john-anthony: I just would like to make a correction the additional monthly fee and services were deducted on the 31st March18 , no has been in touch with me as yet to resolve this. Thank you Regards John