Still waiting

Still waiting for FNB to sort out my FNB Premier Credit Card so I can purchase/pay online. Despite all the wonderful emails and SMSs saying that it's being attended to - nothing's happened. I tried again yesterday and it was declined. I still can't pay online! I really don't want to move to another credit card (although it's becoming very tempting to do so) because all my accounts are with FNB and it will add to my admin workload.