Still waiting.... and waiting.... and waiting....

I am still waiting for someone to contact me about being given the wrong credit card..... It was FNB's mistake but I feel as though I am doing the admin calling and calling every week since I was given this card. I was told to wait for it to be delivered before calling again, to be told I would be sent through another downgrade department who would get back to me asap.... that was early last week and I'm still waiting. I'm so frustrated I could cry. I'm at the point where I want to close my account with FNB because I've been treated like a number in the system.

I expect someone to call me urgently. If I don't hear back from anyone today, I'm going to close my account, and ****** how it looks on my credit record, that's how over this entire process I am.