Still waiting.

It's been 9 days since I wrote a review here on hellopeter with no outcome. I was sent an email by a consultant named Edith who advised that she will personally be handling my issue along with her team to assist but like all others she advised the matter was escalated. Where to u don't know its the how Manith time this has been escalated with no outcome. I want my money!!! A blind person can see that the purchase was not done by myself the place the purchase was done at does not even exist and it took me 2 seconds to find that out why is it taking almost 1 month for the bank to see it I don't know. Is it maybe because you don't want to pay my money back? The purchase was pending at the time I escalated it n for some reason could not have been reversed. What poor service. No poor service is an understatement! This is a disgrace especially since I moved from capitec Bank to join them. I will also be posting this on every social media platform due to no attention. They forgot about it. Or want you to forget about it in order for them to just save money!!! How can this happen while you trust your bank. Your money not safe in a bank either. Disappointed in the decision I made to join. Highly upset about the money I lost!! As the bank is doing nothing. I guess it's time to move on. To a better bank with better service.