1 reviews | Active since Dec 2016
Still Waiting
<p>I have been waiting for something as simple as a card collection. There is only one person at the counter to handle the collections. My turn came and then she left for lunch, which I guess will be around an hour. There is no one to replace her. This means I will be stuck in the bank for at least another hour. I have no problem with her taking lunch. I have a problem with the simple fact that no one will be able to collect until she comes back. Sad day in FNB Vaal Mall</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)