1 reviews | Active since May 2010
Still Waiting ????
So I am still waiting for FNB to sort out the problem......<br> <br> So all I have told is that I must stop using my account.<br> How does that solve the issue ?<br> <br> All it means is that I still get charged for my overdraft facility, still get my normal bank charges and still get all the charges for returned debits......not to mention the constant messages saying my account is in arrears AND the serious problem of having a bank account I cannot use....so I don't earn E-Bucks, can only use cash and can't buy airtime online AND lets not forget what this is going to do to my credit rating !!!!<br> <br> All this because FNB refuses to help me, the client, find a viable solution to this problem.<br> <br> As far as FNB is concerned it is my problem/my fault that I had a stroke, am partially paralysed, in a wheelchair and cannot work for 6 months.<br> They don't care...all they want is their money !!!
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617788.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617788.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
