still waiting!

<p>I've ordered a replacement cheque card almost 2 weeks ago. I still have not received it. I get a call everyday from ccd couriers to confirm delivery for the next day. Yet still no card.</p> <p>when I query it, I get told they are having system issues and the delivery instructions are not being saved.</p> <p> </p> <p>Today I get a call to say they have exceeded their sla and they will not be able to deliver my card as they have sent my car out 3 times already. Surprisingly nothing arrived even though I made sure that I was at home all week to take delivery.( nevermind the system issues that prevented the delivery)</p> <p> </p> <p>now they say I need to call my private banker to arrange to send the card out again, I've tried calling my banker thrice who is not available and the call centre just does not answer as I keep holding for 20 mins at a time.</p> <p> </p> <p>I have subsequently been using an ewallet to perform transactions and I am going to be charged for all those transactions, whereas it would have been free if I we're to swipe my card. Who is going to cover all these charges?</p>