Still waiting....
<p>I had the WORST experience with FNB. First they forgot to order my Cheque card, and when I phoned them to query, I was made all sorts of promises and nothing materialized. It is a week later, no card, no delivery.</p> <p>I phone them again today, only to find out that the card has been ordered, but nothing was done to arrange for a quick delivery. I asked to speak to the manager who agreed to the above, but was left holding on endlessly. Is this the Customer Service FNB offers???</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 940689.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 940689.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)