LDP
Lana-May Du Preez

1 reviews | Active since Apr 2011

10 May 2016, 10:48

Still waiting....

<p>I app**** for a Garage card and a credit card more than a month ago. I received an sms advising that I could go pick up my card. When I got there they had no record of the Garage card. I had to apply again at the branch. I waited about 2 and a half weeks without any correspondence from FNB. I then queries this via email, and received a rspnse days later advising that they will look into the matter and send me a notification in order to come fectch my card. I am still waiting. The account shows on my online banking however I dont have my card. Not impresed and thinking of changing my bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 11:08
Official

Dear Mrs Goosen,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 919862.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)