Still waiting... 233 hours and counting

<p>FNB app is not working on my cell phone. </p> <p>After some basic trouble-shooting with a FNB person named Fezile Zwane failed (see query " ********** Q"), I emailed a bunch of details about my phone and screen shots of the problem to her, at her request. </p> <p>She "escalated" the query and told me that a technical team would get back to me "within 48 hours". That was on 10 July. It is now 20 July, and I haven't heard from them, despite my having sent three further emails to Fezile (cc to ********** - you should consider changing the email address to ********** a visit to the branch, and a couple of phone calls to the call centre, to ask what is happening. </p> <p>According to the call centre, "nothing has been logged" for my query, and Fezile was unavailable when I called. </p> <p>I pay banking fees for my account for the privilege of using your app. If you won't fix whatever is causing the app not to work, then kindly refund me my banking fees, since you are not rendering the service that I paid you for. </p> <p> </p>