Hellopeter
Share Your Experience
KM
Kaveshni M

1 reviews | Active since Jul 2016

19 Aug 2017, 08:49

Still unresolved

I have gotten feedback during the week about why my documents have been continuously rejected. I was asked to submit the relevant documents and I have done so and was told the issue would be fixed. Still no response from anyone, I am paying for a card that has expired in June already and I am not able to use it. It cannot be renewed because of the block on thea account. I have just had it now. Was considering switching over to FNB fully but will never do so with this slow service.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 09:36
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

KM
Kaveshni M's update21 Aug 2017, 13:38
Reviewer Update
The issue has finally been resolved. Thank you to everyone who assisted in fixing the issue, I really do apprecite it..
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 15:59
Official

Good Day

Thank you for your postings.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction , however we sincerely apologise for the frustration caused.

Should you have further enquires do not hesitate to Contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***