STILL UNABLE TO USE EBUCKS

Item: FNB (First National Bank)
Rating: 1
Author: Lynne G

As if it is not enough that FNB penalizes me because I do not wish to have the banking app on my cellphone, the little ebucks FNB provides (which we all know are even less than my monthly banking charges), I am now unable to use. This, is apparently due to a technical issue, preventing the ***OPT reaching my cellphone number***. I have logged a call 2019-06-14 at 17:15 and still await the feedback on the escalation that was apparently made.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Jul 2019, 13:18

Good day Lynne,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***

FNB (First National Bank)'s reply08 Jul 2019, 13:18

Official

Lynne G's updateReviewer Update

11 Jul 2019, 13:30

...and yet, the problem is not soved...

Lynne G's update11 Jul 2019, 13:30

Reviewer Update

...and yet, the problem is not soved...