Still the worst service EVER

<p>I changed my debit date for my home loan, but somehow it was not changed and my payment for Jan was late. Called again, and I was assured it was changed. Come Feb, I get messagea that my payment was late...went again to the bank was advised to do a direct deposit to avoid arrears being added on...did that. When my salary came through, money was debited from my acc meanwhile I made the deposit already. How do you take 2 payments in one month FNB? Nakhona when asked to change payments dates, why was it not done in the first instance cos I wouldnt be stressing like this? Mxm</p>