DK
Desiree K

1 reviews | Active since Jun 2017

08 Aug 2017, 13:58

Still terrible service from FNB

<p>I have been trying to get company registered since June 2017 it is now August and still no assistance. The last call I got told that the application was closednbecasue they recived no feedback from me even though they can see on the system that I have called in and they acknowledged that all documents were submitted and received, they didnot upload the documents therefore they closed the application. When I asked the condultant I got attitude and when I tried asking to query the second application , I was told no that she cannot help me and that I must call them back because they are only allowed to assist with one query .I have been querying more than one query since jUNE AND SUDDENLY WHEN i POINT OUT AN ERROR I CANNOT BE HELPED. I then asked to speak to a manager and was very promptly transferred to a loans department , I then call back ad get put on hold forever.FNB this is abdsolutely pathetic service </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2017, 15:52
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)