Still suffering cause of fnb

I logged a complaint almost a new ago with fnb and on the 28 Nov I got an automated response with a ref number ********** NF and was advised that someone will call contact me still even today no one has contacted me yet and my acc is block and I cant access the funds in my account even my child's maintainace funds I can't access them as much as they say they r still investigating its unfair for me and my family to suffer like this cause of fnb ,and since they have blocked my account ,when they find out that I'm not guilty what r they gonna do they just gonna say sorry to me after all the suffering they put me through that's not fair cause I have been cooperative with the from day 1. .

This is the response I got on the 28:

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ********** NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

********** (option one)