Still shows under debt review even after confirmed cleared,this is a year later!!

Can someone please explain but first sort out my profile with FNB Cleared from debt review, it's been over a year now.But Iam unable to do anything, I can't upgrade my account, unable to get my home loan interest rate reviewed. Why is the debt review not cleared on my profile entirely?? As I have it, my home loan account is update (cleared from debt review) but not my PROFILE