Still sending people to branches!!!

I app**** for a Credit Card yesterday and qualified for Private Banking. I declined this and chose the next option from this. I was told a quote would be generated and sent to me to sign and send back with a few other documents to complete the process. 24 hours later - no quote received.<br> I call the call centre a short while ago, they sent me the quote, no issues. <br> I realise it's on my ****en name and not my married surname - the agent says I need to go into a branch to CHANGE MY NAME in order to get a new quote. Alternatively, my private banker can do this. I'm not even a customer yet!!<br> <br> Way to go FNB, I will NOT use a branch for something this minor. It's a QUOTE!! Get your act together or forget my business.