Still repeatedly disappointed by FNB

After writing the longest review, getting an acknowledgment message and a single call from the Business manager Aluwani who said she’d score the company… someone else called the to check if I had received a call and nothing further was done. I got this message “Your complaint ***NF is now closed. For any concerns, call ***. Thank you for your patience.” I don’t know how they closed it without resolving the matter and why such an issue would take this long.