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Cindy C
1 reviews | Active since Aug 2018
06 Apr 2021, 15:43
Still Outstanding - Complaint Reference ***F
I have two personal loans through FNB (Wesbank and DirectAxis). I have sent multiple e-mails to both entities since 7th March 2021, and although I receive an automated response stating that they will respond within two working days, there is simply no response.
I then proceeded to lodge an official complaint with FNB on 17th March 2021, and once again, zero response!!!
Your slogan is "How can we help you?"...look after your clients, respond to your e-mails, treat complaints with the utmost sense of urgency...
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Cindy C's updateReviewer Update
13 Apr 2021, 12:14It has been a week since I received FNB's High Priority Complaint sms stating that a consultant will contact me within 24-48 business hours...and STILL NO RESPONSE!!! I have sent a number of e-mails to FNB with no response, I then laid an official complaint with FNB with no response, I then wrote a negative review about FNB on Hellopeter with no response. I will now be escalating this to the Ombudsman for Banking Services...
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Cindy C's update13 Apr 2021, 12:14
Reviewer Update
It has been a week since I received FNB's High Priority Complaint sms stating that a consultant will contact me within 24-48 business hours...and STILL NO RESPONSE!!! I have sent a number of e-mails to FNB with no response, I then laid an official complaint with FNB with no response, I then wrote a negative review about FNB on Hellopeter with no response. I will now be escalating this to the Ombudsman for Banking Services...