1 reviews | Active since Mar 2011
Still out of pocket of R1028 due to FNB
A while ago I reported that my Credit Card interest rate was hiked from 18 to 25% They fixed that but the R1000 I paid in extra interest has not been refunded. I forwarded the details to: Melinda Duvenhage Email address: *** She has not bothered to acknowledge receipt, never mind sort out my issue. FNB, you call this Customer Service?
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies. I was not made aware of the email you sent me and will immediately look into your complaint.
I have noted that complaint reference 907788 was referred to our Interest Rate Department. I will make contact with them and request for urgent feedback regarding the refund.
I again apologise for any inconvenience caused. Your reference for the above complaint is 917805.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies. I was not made aware of the email you sent me and will immediately look into your complaint.
I have noted that complaint reference 907788 was referred to our Interest Rate Department. I will make contact with them and request for urgent feedback regarding the refund.
I again apologise for any inconvenience caused. Your reference for the above complaint is 917805.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)