STILL ONGOING, the worst banking service provider I have ever dealt with.

The response received on my previous queries is unacceptable, I am not getting any feedback after requesting numerous times, so here I am again.

I logged a complaint for the first time 23 February regarding this issue. It's now 16th of February and now I receive an SMS telling me the feedback on this query is to contact the municipality myself???

What ******* is this? YOU WASTE NEARLY A MONTH OF MY TIME, just to tell me I should contact them myself? They are not going to help me now. So sorry to hear about your incompetence, but I will need a refund from you for this. Because how on earth are they going to assist me with a token not working NEARLY A MONTH after logging a complaint?

Do you even think about the replies you send? I'm sorry but I am not going to accept anything less than a refund. This is your issue to fix, not mine.

Please make sure that there is someone competent phoning me back, I have had the same person phoning me twice now and he is definitely not competent.

References, my previous Hello Peter complaints about the same thing, my posts aren't getting any replies :

https://www.hellopeter.com/first-national-bank/reviews/fnb-continues-to-give-the-worst-service-ever-after-a-month-of-fighting-with-them-for-multiple-issues-***

https://www.hellopeter.com/first-national-bank/reviews/once-again-***********-terrible-service-from-fnb-***