Still not sorting out my complaint

I HAVE LODGE A COMPLAINT REGARDING FNB AND THEIR POLITICS A WHILE BACK .. I DID HOWEVER RECEIVE A PHONE CALL FOR ONE OF MANY VERY INCOMPETANT STAFF MEMBER OR CALL CENTRE AGENT REGARDING MY COMPLAINT .. MY RESPONSE WAS SIMPLE I DO NOT WISH TO SPEAK TO PEOPLE WHO WILL NOT SORT OUT MY COMPLAINT .. AND IF THEY CANNOT DEAL WITH AN UNHAPPY CLIENT THEN I SUGGEST DONT WORK IN A CALL CENTRE WHERE U WILL BE BOUND WORKING WITH DIFFICULT PEOPLE .. UP TO DATE I STILL CANNOT APPLY FOR A TEMP LOAN BECAUSE I MUST WAIT UNTILL 12/12 BEFORE I WILL BE EVAULATED AGAIN .. I AM SURE A ******** GETS BETTER TREATMENT THEN A PERSON WITH NOT ONE BUT TWO CHEQUE ACCOUNT WITH FNB .. I AM TIRED OF BEING TREATED LIKE A ******** ... I AM ALSO SICK AND TIRED OF POLITICS AND INCOMPETANT PEOPLE PHONING ME .. THE RESULT IS SIMPLE SEEING I EARN NEARLY 30 000.00 WHY CANT I GET A TEMPORY LOAN .. PEOPLE WHO WAS OR IS BLACKLISTED AND UNDER DEBT REVIEW CAN GET TEMPORY LOANS BUT I ON THE OTHER HAND CANNOT .. MAYBE I HAVE THE WRONG SURNAME ..