Still not resolved/ No feedback from FNB

STILL NOT RESOLVED!!

Follow-up review after a complaint about a judgment obtained by FNB after my sequestration. The account formed part of the sequestration proceedings. Initial complaint done on 24 March.

After making an initial complaint on 24 March, I eventually received an email from the relevant department on 25 March. I then sent them the relevant documentation and received a response stating that the credit bureaus have been updated and will show within 24 days.

However, on 31 March, I received an email from the insolvency department saying that I first need to pay the debt before they will remove the judgment from the credit bureaus, included details for their lawyers, and closed the complaint. Closed without resolution!

I immediately rep**** to the person from FNB, who has not rep**** to date. I also contacted the lawyers listed in the email (same ones that filed the judgment), who then asked for all my documentation, which I sent to them on the same day. They said it will be sent to FNB for feedback before they can take further action.

Still, nothing has been done. Not even FNB's lawyers can get anything from FNB. We have followed up repeatedly without any progress. The only feedback we get from the lawyers is that they are waiting for a response from FNB. It's now been 2 weeks without any resolution.