1 reviews | Active since May 2016
Still not resolved
<p>Can someone from FNB Card Department contact me. I logged a complaint on hello peter (https://hellopeter.com/first-national-bank/reviews/would-be-nice-if-someone-listens- ********** ) and though someone phoned me and said they would route the query to the appropriate department to phone me. No one has. I phoned FNB today and after being put through to 3x different departments and the courier company. This still isn't resolved. The courier company has nothing on record for me and I am begin sent from one department to another. CAN SOMEONE PHONE ME, GET MY ADDRESS AND DELIVER MY NEW CHEQUE CARD TO ME THIS WEEK????</p>
Good Day Mrs Olivier,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Olivier,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
So my previous complaint that I lodged (in fact twice) has still not been resolved. I phoned complaints last week and was told they will push this in order for my card to be delivered this week. And still to date I have received Nnophone calls for confirmation on my card. I've even said if someone can ask me in order for me to go into the bank and pick it up nothing. Can someone ohone me and deliver my card this week - alternatively I guess I will then go into the bank and it will be to close my account.
So my previous complaint that I lodged (in fact twice) has still not been resolved. I phoned complaints last week and was told they will push this in order for my card to be delivered this week. And still to date I have received Nnophone calls for confirmation on my card. I've even said if someone can ask me in order for me to go into the bank and pick it up nothing. Can someone ohone me and deliver my card this week - alternatively I guess I will then go into the bank and it will be to close my account.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I received no phone call as yet - but received an SMS today saying my card is at ***X Branch. Not to sound funny but am I to guess at which branch? Can someone phone me and find out where I live / Work to try and allocate this to the branch near me>??????
I received no phone call as yet - but received an SMS today saying my card is at ***X Branch. Not to sound funny but am I to guess at which branch? Can someone phone me and find out where I live / Work to try and allocate this to the branch near me>??????
Good Day
Thank you for your response, please be advised that your card has beensent to Menlyn Maine branch, I have escalted this for someone to contact you and advise you accordingly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for your response, please be advised that your card has beensent to Menlyn Maine branch, I have escalted this for someone to contact you and advise you accordingly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)