KA
Kirstin A
1 reviews | Active since Mar 2010
20 Apr 2016, 13:45
STILL NOT RESOLVED!!
906433<br> You have seen my complaints, so I get a call 2 days ago to say you cant find the token but you will refund me - now I am STILL waiting for that refund.<br> <br> first you fail to give me the token (since the 13 April), leave me stranded in the dark and now you fail to refund me so I can go buy electricity, do you even realise I am sitting with no power!!!!!<br> <br> ***!!!<br> I want an explanation and either a token or my refund TODAY!
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Apr 2016, 15:15Hello Angel149,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908680.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908680.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Apr 2016, 15:15
Official
Hello Angel149,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908680.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908680.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)