Still not happy

<p>I sent a complaint in last week with a reference number Ref: ********** . I'm still not impressed with FNB's service. I am convinced that the FNB's app is hacked or has a virus on. The company I meant to pay in June last year has not received their money and after investigation I've realized that the money entered into another Nedbank account. Complete different account number to what's on my invoice. Not even a similarity to the invoice number. Unfortunately my suppliers let me know that they aren't fami**** with the account holders number either. The money is now gone! I'm a breadwinner of a family with 2 young kids and I can't afford to loose this money. My second incident with the app was at the end of September 2016. Where I paid M van der Westhuizen an amount of R20253. 72 on the 30th of September. A couple of days later the beneficent made me aware that the money has not gone into her account. After investigation we've realized that FNB has allocated the money into another supplier of mines account. But yet it states M van der Westhuizen on my app. It still says so on the statement. When I went into the bank to enquire about this the consultant said I must just phone the supplier and ask for my money back. Luckily in this case I had a reasonably good relationship with the supplier and they agreed to reverse the money, but they only did so on the 13th of October 2016. In the interim I had to pay M van der Westhuizen again, until I got my money back from exclusive beauty solution. When I called the call Centre the other day they mentioned that I need to pay an investigation fee, but soon she came back to me saying that I don't need to pay a fee because the payment was made through the fnb app. So what does that tell me? That you actually have other issues with this app. Now I'm sorry, there is seriously something funny going on here. but we are all businesses that are trying to make a living but service should be your top priority! I know in my business it is. So I ask you to help me investigate into this missing payment. As I now know who the account holder is and I don't know who this person is. I've searched for the account details everywhere. On my phone, emails, WhatsApp as well as my diary I don't know this person and I'm not fami**** to the details. But I'm very sure that i never put in those details because I've made other payments to them which they have received. Please advise. </p>