STILL NO WORD FROM FNB SINCE 4TH DECEMBER 2018. NO FOLLOW UP TIRED OF THEIR INCOMPETENCE

Good Day. Please note that since the 4th of December i still haven't received any relevant feedback regarding my case. I am not so tired that i am no longer entertaining your incompetence nor lack of service and feedback. I called again on the 10th of January and i was said that the supervisor of Bianca Beneke will receive my complaint and they will assist me. Well i am not sure if her and him are on leave together but a week later still no feedback. So now i am not calling again, I am getting sms to say i will be handed over to attorney due to no payment on my credit card. I will NOT pay anything until i am assisted. If so that i will be handed over to attorneys, I will take this further with my lawyer and the media. I want Bianca to call me or her supervisor not someone else as i can not understand how you can sit with a case from 4th December until 17 January and still not even a call??. Please do not tell me that i am unreachable becuase i am not... I have proof of all the calls made and received from FNB. How many times must i ask to be assited? When you want your money you so fast to debit or to hand over? But you cant attend to a ***** case? I am waiting for Bianca or her Supervisor...