1 reviews | Active since Jan 2017
Still no word from FNB
After posting on Hello Peter, I was sent a generic response with a complaint reference number. This was 2 days ago, and NO ONE from FNB has called me regarding it. They say "follow up by emailing us" - I've done that and heard nothing back from them. I am honestly shocked and the disgusting service and feedback I am receiving and close to changing over to a bank that actually values it's clients, because FNB clearly has an issue with service delivery and feedback.
Good day Bianca Adams,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to the relevant department and have requested that they provide an update.
However I have reviewed your previous complaint and noted that they have tried contacting you but to no avail. Kindly provide me with the number you can be contacted on as well as a suitable time.
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Bianca Adams,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to the relevant department and have requested that they provide an update.
However I have reviewed your previous complaint and noted that they have tried contacting you but to no avail. Kindly provide me with the number you can be contacted on as well as a suitable time.
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day
Thank you for your response.
Your query is still be investigated and feedback will be provided once Online banking as received a solution.
Please the below should you require further assistance on this matter.
Regards
Complaints Resolution | Online Enterprise Banking | Business | FNB Building, 2nd Floor, 1 Enterprise Road, Fairland, 2001
Online Assistance: *** | Recalls and Reversals: (+2*** | *****: (+2***
E-mail: ***
Good Day
Thank you for your response.
Your query is still be investigated and feedback will be provided once Online banking as received a solution.
Please the below should you require further assistance on this matter.
Regards
Complaints Resolution | Online Enterprise Banking | Business | FNB Building, 2nd Floor, 1 Enterprise Road, Fairland, 2001
Online Assistance: *** | Recalls and Reversals: (+2*** | *****: (+2***
E-mail: ***