Still no update on failure to contact me for over a year! Sends underling to "update" me

Still no response and updates on my complaint about FNB taking a year to let me know I was behind in payments for my overdraft account. Shame poor Sharon the underling has no idea what is happening yet management put her in charge of keeping me updated. Come on! Can the manager not get off their asses and actually update me instead of sending someone who is not in management to update me on nothing?

And funny thing is, if there is no updates then why has there suddenly out of NOWHERE, things popping up on my banking app about this account? Suddenly NOW I get an updated statement and notification! Never have i received one before but it seems you sent one in June according to the app? Lies! Why has no statement for my overdraft AND credit card ever been sent until now? Why now? Why is my overdraft account showing up on my banking app now? Do NOT use that as an excuse to get out of YOUR mistake! I am not stupid! This was NEVER on my banking app and I NEVER got any statements for either account! So don't even try!

So if you suddenly added this then surely an investigation has been done and you KNOW you ****ed up!? So when is a manager getting off their asses to call me or email me to inform me that the interest will be deducted because I EXPECT NO LESS! You ****ed up! Not me! YOU didn't contact me until a year later! So seriously how it can take this long to discover someone didn't contact me is beyond me when its clear on my app something has happened to fix it? It doesn't. From where I am sitting and the sudden appearance of this account and statements, it looks like you're trying to cover your ass because you know the banking app has notifications disappear after a week! Why is it not also being emailed????? So NO you will not use this sudden appearance as an excuse to get out of this ****. YOU failed to contact me for over a year! Take ****en responsibility now! No more waiting! I have waited enough and I will not pay the interest on that account that was accrued in the time you failed to call me and notify me! I am not a 30%er you are probably used to dealing with, so don't test me! I expect updates now and a resolution. You've had enough time!