CB
Coenie B

1 reviews | Active since Nov 2017

29 Nov 2017, 11:37

Still no solution!!!

I have reported my ill experience with GL Attorneys and FNB bank a few days ago. I have received a call from a lady called Roxie of FNB bank and she undertook to sort out my problem. Still I receive a threatening text message from GL Attorneys that money shall be taken from my account if I don't pay immediately. I have submitted the proof of settlement dated 30 March 2011 but still I am being threatened. What more must I do? It is scary how faceless an organisation like FNB has become especially with a slogan " How can we help you"!!!!!!!!!!!! Coenie Brandt ********** 911

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 12:48
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)