Still no service after 2.5 weeks

This was the report from last week. <br> <br> Last week Monday I phoned FNB credit card devision regarding query on interest on my credit card. I spoke to Lesley Mhlanga and it was forwarded to the admin office that was suppose to provide feedback within 3 work days. Today is the 7th day and still no feedback. My Ref nr is Rv***. I phoned the fnb credit department just now and they said they cant do anything their waiting on the admin office. BAD BAD SERVICE FROM FNB<br> <br> It is more than double the time frame and still no feedback<br> <br> Regards <br> <br> Eben Visser<br> <br> Hello Eben_Visser,<br> <br> Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. <br> <br> A formal complaint has been logged on your behalf and the reference number is 753429. <br> <br> Regards<br> Complaints Resolution<br> Amukelani Ngobeni-Chauke <br> Email address: [Email Removed]<br> Tel number: *** (option one)<br> <br> Eben Visser<br> <br> Up to today I haven't received any feedback via phone nor email. I don't want an apology Because nothing is happening.