CO
Charlene O

1 reviews | Active since Jun 2016

27 Jun 2016, 11:37

STILL NO SERVICE

<p>FNB RESPONDED HERE BUT IT'S ALL *******, I HAVE NOT BEEN CONTACT TO RESOLVE THIS</p> <p>I have gone through all the hoops to link my FNB and PAYPAL accounts together, for the past week I have been trying to link my FNB credit card to my PP account, I have spent numerous hours now on the phone as to why my card will not be added, FNB refers me to PAYPAL who in turn refers me back to FNB. I wait on the line with the consultants who then just do not return back to the call. I want to have this sorted out, I want to use your service. It is advertised, therefore I want assistance to sort this issue out NOW! Why offer the service if you can't make it work or offer support that can solve its issues.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2016, 14:07
Official

Good day shesaid,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

As per our telephone conversation I will escalate the matter to Credit card to address the service failure you experienced.

We apologise for any inconvenience caused.

Kind Regards

Complaints Resolution

Melinda Duvenhage