STILL no response to insurance query

Ref ********** NF. As a shareholder and customer of FNB, I am disgusted and dismayed by the standard of service I have received. Despite repeatedly complaining on this site that my query with regard to insurance had elicited no response, I have STILL received no response. I was assured that my complaint would be escalated to the appropriate manager who would ensure that it would be dealt with, but it appears that management are just as lazy/***********/drunk as the staff under them. I was given an email address to contact ********** ********** 408), but when I tried to send an email I was informed that the address is not valid. Is there a limit to your incompetence?

If this matter is not resolved TODAY I shall escalate it to the bank's senior management myself.