Still no response on all monies paid to my loan an interest just being added longer y'all take

<p>So teday, the 12th June exactly a month ago when I first sent the email to FNB to confirm a discounted settlement amount on a loan. There is now one specific loan I am referring to - acc number ending in 762. <br />I have this one loan standing in the way of getting out of debt review for GOOD and finally being financially free and my credit record restored after a few yrs of monthly installments. Finally the opportunity to be free of this bank, free of their lies, constant inconsistencies when calling the call centers and being referred from pillar to post, different information being given with each conversation thinking you're at the right dept that ur meant to speak too, only to be **** to, given incorrect information and finally after sending an email that not only confirms the amount owing on the loan once it was handed over to Debt Quest in 2013, a loan amount of originally of R25 000 I paid back R15763.00 before handing it over. <br />When my debt consultant, Debt Quest acquired the information I then owed an amount of R19 000 and odd and have been making payments monthly into an account that is clearly shown on the statement that I gave FNB so that they can see the full amount of R17 990.00 that I paid to this loan. After doing that I was told by 4 different people claiming to be working at the loans dept then the collections dept etc, I apparently still owe R30 383.00 on this loan. Baring in mind FNB *******ly deducted R1960.00 from my personal gold Cheque account - according to my debt councellor FNB said they did this to get my attention as they were not able to get in contact with me. Who the hell has the right to do that, anyway not only that but another R1874.00 was paid into this account where all my payments for this loan, ending in 762 is laying and FNB has all my statements confirming payments and have yet confirmed the exact discounted settlement amount. <br />According to me and my calculations I owe nothing on this loan an I am the one that not only requires a apology, the refund on the amount owing to me as I've paid more than R19 000 odd on this loan and I cannot come off from debt review because you lot at the pathetic and most frustrating bank are taking your own dam sweet time while I get more and in the moer in for the incompetencies ive experienced just wanting to settle this dam loan. I've had it, I've wasted time, money, data and so much energy on trying to resolve this thing amicably but no more! <br />Before the end of this week I want confirmation from FNB as to where all my payments that I've paid according to my statements I've shown you, were allocated too, how much and what the balance is. As of yet NO ONE HAS RESPONDED TO MY EMAILS AND I FIND THAT EVEN MORE UPSETTING FROM THE LAST REVIEW I WROTE, finally I've lost all respect for this bank and all because of stupidity, incompetence and the willingness to refuse a person from getting out of debt and keeping a person locked up in this situation and I cannot move forward! <br />Disgusting and most unprofessional I feel you shouldve closed your doors the moment you started focusing on smartphones, data bundles and selling of tablets etc, coz you'be clearly lost the plot when it comes to your banking, that's for DAM SURE!!!!!!</p>