Still no response from FNB

<p>On 10 December 2016 I queried my outstanding loan amount with FNB Loans. According to their statements, I have been paying R210 less than what I am actually paying and I came to an agreeement with them that if I pay a higher amount, the rest of my payments would be intereste free.</p> <p>Well, this has obviously not been the case and they are still charging me for interest and not deducting the correct amount from my total loan amount. I called them again on 10 January 2017, and they confirmed that they received my email but just hadnt rep****. I was asked to wait another three days for a repsonse, but I'm still waiting! I asked the person on the line for a reference number and she said they would sms it to me, but surprise, nothing received! </p> <p>Terrible service for people who want regular business form their customers! This will definitely be my last dealings with FNB. </p> <p> </p> <p> </p>