Still no response after 25 days

I complained more than a week ago about money gram and fnb that does not warn there clients about ***** (courier cost that you need to pay etc), and Forex did sent me an email saying that they will look into it. At the same time I comlpained about incident where I sold a dishwasher and washing machine. I received a sms from Standard bank that the money was paid. Since it take a day or two to reflect in my account I phoned *** on the 1st of July at 15:16. I spoke to a consultant asking if I can give the goods to the buyer because I am scared that she can reverse the payment of R5 500. I ask her 'Can she reverse the payment' and her answer was NO! And that was what happened I never received the payment. Why did I phone FNB if the info the consultant gave me was wrong. And why do I need to suffer the lost if it was indirectly a FNB consultants fault??<br> <br> Please give me feedback asap<br> <br>