Still no response

Item: FNB (First National Bank)
Rating: 1
Author: Kylie B

Its been 11 days since lodging my complaint, REF ********** NF.

I have not received ant feedback or anything being fixed since...

But, yet another account fee charged...

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

15 Jan 2018, 09:24

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FNB (First National Bank)'s reply15 Jan 2018, 09:24

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Kylie B's updateReviewer Update

15 Jan 2018, 09:30

As previously requested... please can i be contacted via email as im not able to take calls to my mobile at this point

Kylie B's update15 Jan 2018, 09:30

Reviewer Update

As previously requested... please can i be contacted via email as im not able to take calls to my mobile at this point

FNB (First National Bank)'s replyOfficial

15 Jan 2018, 10:29

noted

FNB (First National Bank)'s reply15 Jan 2018, 10:29

Official

noted