Still no response

<p>Good day</p> <p> </p> <p>I have logged an enquiry regarding unauthorised payments that has been going off my account. I recorded it went off 3 times-</p> <p> </p> <p>I phoned in about 3 weeks ago stating the issue and a lady logged a complaint.. Still today no feedback has been given, My bank card has been cancelled, i filled and sent back the required paperwork- and still no feedback..</p> <p> </p> <p>The unauthorised payment name is GLEEK>COM---I have no idea what it is and i would defenitely know if it was me who did these payments.</p> <p> </p> <p>Why do i struggle with FNB so much???? I moved to FNB because of the good references but now im not so sure anymore!!!!</p>