Still no response
<p>I lodged a complaint Thursday morning with regards to getting an sms that my smart device was approved then getting an email to say due to my account criteria my application was denied. A lady called me Thursday morning and advised that she will investigate and that I should send some information to ********** I sent it but have gotten no response. Today my smart package was paid of for the tv and blu Ray okay I took 2 years ago. Now when I want to reapply for the Acer laptop I see the price has increased by R50 a month. Can FNB get somebody to then downgrade my account back to gold so I can get that device as this kind of service is shocking. </p> <p>FNB :-) Your FNB Connect product has been approved. Ref: ********** ********** Enquiries: ********** </p>
Dear Mr Patel,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference 946699 was referred to our Premier banking Department. I will make contact with them and request for urgent feedback regarding the service you have been experiencing, I have also requested that someone from Business banking makes urgent contact with you to address your concerns
I again apologise for any inconvenience caused.
Kind Regards
Complaints Resolution
Ashoni Puncham
Email address: **********
Tel number: ********** (option one)
Dear Mr Patel,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference 946699 was referred to our Premier banking Department. I will make contact with them and request for urgent feedback regarding the service you have been experiencing, I have also requested that someone from Business banking makes urgent contact with you to address your concerns
I again apologise for any inconvenience caused.
Kind Regards
Complaints Resolution
Ashoni Puncham
Email address: **********
Tel number: ********** (option one)
Hello FNB still awaiting feedback on this
Hello FNB still awaiting feedback on this