Still no response

<p>I lodged a complaint Thursday morning with regards to getting an sms that my smart device was approved then getting an email to say due to my account criteria my application was denied. A lady called me Thursday morning and advised that she will investigate and that I should send some information to ********** I sent it but have gotten no response. Today my smart package was paid of for the tv and blu Ray okay I took 2 years ago. Now when I want to reapply for the Acer laptop I see the price has increased by R50 a month. Can FNB get somebody to then downgrade my account back to gold so I can get that device as this kind of service is shocking. </p>