Still No Resolution – Weeks Later and No Action from FNB

I am extremely disappointed with FNB’s handling of my case. A payment I made to my wife was misrouted to a company I’ve never dealt with before (Stitch Money), and despite opening a case weeks ago, the issue remains unresolved.

Only after posting here on HelloPeter did someone from FNB finally reach out — but even then, they simply asked for the same documents I had already submitted multiple times. Since then, no further communication or progress has been made.

To make matters worse, Stitch Money has confirmed that they are ready and waiting for FNB’s instruction to refund the money. The only delay is on FNB’s side, and no one is providing clarity or urgency.

This has been a frustrating and unprofessional experience. FNB’s lack of accountability and poor communication is completely unacceptable — especially when it comes to serious issues involving client funds.

All I want is for this to be resolved. Please do better.