Still no resolution to the ongoing issue!

<p>After paying my account last month, FNB still chose to debit my account, putting it into a minus, forcing me to pay the returned fees and to crown it all, I had to forward the SMS notification of the debit order, without supplying a cell number. Yet Memory gives me a landline telephone number to SMS the notification! After sending the SMS and no response from FNB, Memory gave me her cell phone number. I sent the SMS notification on 16 March. On the 22nd, I received a SMS, requesting a bank statement because FNB could not trace the debit order. To crown it all, the SMS did not even have a email address or a fax number to which I needed to send the bank statement. No feedback from FNB since I sent the bank statement and yet FNB debited my account AGAIN on the 31st. Another UNAUTHORIZED debit order. Why does FNB not take ownership and some responsibilty and sort this *******? I have had this credit card for so long, do you treat all your clients this way?</p>